Sep. 8th, 2007

ISP woes

Sep. 8th, 2007 11:58 am
abqdan: (Default)
I guess it's time to find another ISP. I have been using Lunarpages for six years now for my DanTech Solutions domain. However, mail stopped working this morning, and I am unable to get any response by phone or through their ticketing system. No status information, nothing. Looking around their site, I suspect support isn't even offered on the weekends! I'd never sign up with a company that didn't provide 24x7 support, but Lunarpages has changed a number of things over the past two years without bothering to tell their customers - minor issues like expiring master account passwords without warning, changing PHP configuration without announcing it etc.

While they now give huge amounts of storage, and unlimited SQL etc, it looks like they may have concluded they don't need to give support. Bad idea guys.

So - anyone have a current pet ISP they'd like to recommend?

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abqdan: (Default)
abqdan

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